FAQ'S
At Bark Avenue Daycamp, we specialize in personalized dog care services that include training, boarding, and daycare. Our goal is to ensure every dog feels at home, steering away from a one-size-fits-all approach to provide tailored experiences.
Frequently Asked Questions about Dog Training, Dog Boarding, and Dog Daycamp
We’re so glad you want to know more about Bark Avenue Daycamp. If you have a question that we haven’t answered here, call us at 630.289.8470.
FAQ'S
Do you require an assessment of my dog before they participate in dog daycamp or training?
Yes, prior to coming in for dog daycamp or boarding, we require an assessment of your dog to make sure they will get along with other dogs, as well as the staff that will be handling your pup. The assessment is FREE and done by appointment only. This is a great way to meet our staff, check us out and ask any questions you may have.
What shots are required for my dog to come to Bark Avenue?
We require the following vaccinations to be up to date:
- Rabies
- Distemper
- Bordetella
- Negative fecal exam within the past 12 months
Does my dog need a flea and tick preventative?
Yes. We do require a flea and tick preventative.
How long is a full day and half-day of daycamp?
A full day of doggie daycamp consists of more than five hours. A half-day is five hours or less.
Will Bark Avenue Daycamp feed my dog during the day?
We feed your dog per your instructions. If you would like us to feed your dog breakfast, lunch, dinner, or treats, we will; just bring in the food and let us know when to feed your furry family member.
How can I check on my dog?
We encourage you to call, email, or send us a Facebook message to check on your dog.
What do the dogs in daycamp do all day?
The dogs play, hang out with their fur’ends, run, wrestle and lounge. They play with each other, as well as with our staff, who love to hug, give tummy rubs and ear scratchings. Every camper is bound to have a tail waggin’ good time!
Do you take care of dogs that require medication or have special needs?
Yes we do! If there are any medications, just bring them in and let us know what to do. We do this at NO COST to you. Our staff is experienced in administering medications and caring for a variety of special needs dogs.
Are there late fees?
Any boarding dog that is not picked up by 1pm will be charged $8/hour ($10/hour for 2 dogs) as a prorated daycamp fee until the time your dog is picked up. If the boarding stay needs to be extended, there is no fee to do so.
If I purchase a full day package, may it be used toward boarding?
Unfortunately, they cannot. The boarding fee already includes daycamp.
Are there refunds on daycamp packages?
Unfortunately not, all daycamp package sales are final.
Are there specific drop-off and pick-up times?
We strongly recommend dropping your dog off as early as possible during our open lobby hours. This helps ensure they have plenty of time to play and are ready for a restful evening come bedtime.
Monday – Friday: Drop off between 6:30am – 10:00am or 12:00pm – 1pm. *Our lobby is CLOSED from 10:00am-12pm Monday-Friday for all drop offs & pick ups.
Saturday – Drop off between 8:00am – 1:00pm
Sunday – Drop off between 8:00am – 1:00pm
What should I bring with my dog if they're boarding?
- Food & Treats: Pre-measure and pre-bag your dog’s food/treats in individual bags for each meal, including two additional days, just in case. If you forget food, we do provide in-house food at $4 per cup. We have a refrigerator, freezer, and microwave to accommodate any special dietary needs. There are never any extra fees for feedings or administering medications.
- Bedding: We want your dog to feel as comfortable as they are when they’re home. We will provide all blankets and bedding free of charge. Please leave your furry family member’s bedding at home. (Tip: if your dog has separation anxiety, feel free to bring a t-shirt with your scent and we will place this in your dog’s kennel)
- Toys: If there are special toys or bones your dog can’t do without, feel free to bring them. Our only request is to leave the squeaky toys at home as it may prevent the dogs from a restful sleep and can be distracting to our fellow boarders. Toys and bones are not allowed in the daycamp and will be kept in your dog’s individual kennel.
How long is my dog kenneled while boarding at Bark Avenue?
The only time your dog is in a kennel is for feeding times or nap/bed time, which equates to about 3 hours from 6:00 am – 8:00 pm. For the remainder of the time, your pup is out playing in our daycamp, which is approximately 13,000 square feet of fun!
Can my dogs stay together?
Yes! If they can be fed together, they can be boarded together. We have larger runs for multiple dog families.
Can my dogs get a bath before they come home?
Absolutely! Our groomer has many years of experience grooming pups of all shapes and sizes. Please ask us to book your dog for grooming at the same time you book your reservations.
Can my dog get training before they come home?
Most certainly! Whether your pup is here for dog daycare or boarding, our dog trainer can brush up on basic obedience or introduce new skills. There are many options available based on what you and your pup are looking to accomplish. Check out our Doggie Daycamp Training Add-Ons page. Please call us at 630.289.8470 to discuss options.
What's your cancellation policy?
We understand that plans change. We do ask that you contact us 48 hours prior to your reservation to cancel. We ask that you contact us 72 hours prior to your reservation if your reservation encompasses a holiday. Fees may apply if we don’t have time to fill the vacancy.
