Do you require an assessment of my dog?
Yes, prior to coming in for daycamp or boarding, we do require an assessment of your dog to make sure they will get along with other dogs, as well as the staff that will be handling your pup. The assessment is FREE and we will give you a full tour of the facility. This is done by appointment only and is a great way to meet the staff, check us out and ask any questions you may have.
What shots are required for my dog to come to Bark Avenue?
We require the following vaccinations to be up to date:
- And, a negative fecal exam within the past year
Does my dog need a flea and tick preventative?
Yes. We do require a flea and tick preventative.
How long is a full day and half-day of daycamp?
A full day is anything more than five hours. A half-day is five hours or less.
Will Bark Avenue Daycamp feed my dog during the day?
We feed your dog per your instructions. If you would like us to feed your dog breakfast, lunch, or dinner, we will; just bring in the food and let us know when to feed.
How can I check on my dog?
We encourage you to call, email or send us a Facebook message
to check on your dog.
What do the dogs in daycamp do all day?
The dogs play, hang out with their friends, run, wrestle and lounge. They play with each other, as well as with our staff, who love to hug, give tummy rubs and ear scratchings. Every camper is bound to have a tail waggin’ good time!
Do you take care of dogs that require medication or have special needs?
Yes we do! If there are any medications, just bring them in and let us know what to do. We do this at NO COST to you. Our staff is experienced in administering medications and caring for a variety of special needs dogs.
Are there late fees?
Any boarding dog that is not picked up by noon will be charged $4/hour ($6/hour for 2 dogs) as a prorated daycare fee until the time the dog is picked up. If the boarding stay needs to be extended, there is no fee to do so.
If I purchase a full day package, may it be used toward boarding?
No they cannot.
Are there refunds on daycamp packages?
No. All daycamp package sales are final.
Are there specific drop-off and pick-up times?
For boarding, you may drop off anytime our lobby is open. We strongly recommend that you drop off earlier in the day if possible. You pay nothing more for this and your dog will have time to play and get acclimated to its surroundings. It will also help for dogs with separation anxiety as they will be ready to rest in their kennels at the end of the day.
What should I bring with my dog if they're boarding?
First and foremost, food. We feed your pet per your instructions; please be sure to bring enough food. If there is a special bed or blanket your pup likes to sleep on, you may bring that as well. However, we provide plenty of bedding for your dog free of charge. If there are medications, bring those in and let us know what to do. We will administer those at no cost as well. Also, if there’s a favorite toy or bone you’d like to bring, please feel free to do so. Our only request is to leave the squeaky toys at home as it may prevent the dogs from resting and can be distracting for our fellow campers.
How long is my dog kenneled while boarding at Bark Avenue?
The only time your dog is in a kennel is for feeding times or nap/bed time, which equates to about 3 hours from 6:00 am – 8:00 pm. For the remainder of the time, your pup is out playing in doggy daycare, which is approximately 13,000 square feet of fun!
Can my dogs stay together?
Yes! If they can be fed together, they can be boarded together. We have larger runs for multiple dog families.
My dog doesn't get along with other dogs. Can we still board him?
Yes! For dogs that aren’t socialized, we can still offer boarding. We will board your dog in a run that is about 10′ x 10′, which gives your dog plenty of room to move around. Then, while the other dogs go up for a nap or feeding break, we bring your dog out for one-on-one time with the staff so he/she gets plenty of exercise. This is at no extra costs.
Also, if you would like your dog to be socialized with other dogs, we can handle that for you as well. Our trainer can introduce your dog into daycamp and stay with them to ensure they become socialized safely. There are also several other options for training your dog to get socialized with other pups. Just because your dog hasn’t been socialized doesn’t mean they can’t be socialized at any age. Ask about which training program might be best suited for your dog.
Can my dogs get a bath before they come home?
Absolutely! Our groomer has many years of experience grooming pups of all shapes and sizes. Please ask us to book your dog for grooming at the same time you book your reservations.
Can my dog get training before they come home?
Most certainly! Whether your pup is here for daycamp or boarding, our trainer can brush up on basic obedience or introduce new skills. There are many options available based on what you and your pup are looking to accomplish. Please call us at 630.289.8470 to discuss options.
What's your cancellation policy?
We understand that plans change. We do ask that you contact us 48 hours prior to your reservation to cancel. We ask that you contact us 72 hours prior to your reservation if your reservation encompasses a holiday. Fees may apply if we don’t have time to fill the vacancy.