- THE DAILY PAW
Frequently Asked Questions
What’s your cancellation policy?
We understand that plans change. We do ask that you contact us 48 hours prior to your reservation to cancel. We ask that you contact us 72 hours prior to your reservation if your reservation encompasses a holiday. Fees may apply if we don’t have time to fill the vacancy.
Can my dog get training before they come home?
Most Certainly! Whether your pup is here for daycamp or boarding, our trainer can brush up on basic obedience or introduce new skills. There are many options available based on what you and your pup are looking to accomplish. Please call us at (630) 289-8470 to discuss options.
Can my dog get a bath before they come home?
Absolutely! Our groomer has many years of experience grooming pups of all shapes and sizes. Please ask us to book your dog for grooming at the same time you book your reservations.
My dog doesn’t get along with other dogs. Can you still board him?
Yes, for dogs that aren’t socialized we can still offer you boarding. We will board your dog in a “Run” that is about 10’ X 10’ which gives your dog plenty of room to move around. Then, while the other dogs go up for a nap or feeding break, we bring your dog out for one-on-one time with the staff so he/she gets plenty of exercise. This is at no extra costs.
Also, if you would like your dog to be socialized with other dogs we can handles this for you as well. Our trainer can introduce your dog into daycamp and stay with them to ensure they become socialized safely. There are also several other options for training your dog to get socialized with other pups. Just because your dog hasn’t been socialized doesn’t mean they can’t be socialized at any age. Ask about which training program might be best suited for your dog.
Can my dogs stay together?
Yes. If they can be fed together they can be boarded together. We have larger runs for multiple dog families.
How long is my dog kenneled while boarding at Bark Avenue?
The only time your dog is in a kennel is for feeding times or nap/bed time, which equates to about 3 hours from 6:00am – 8:00pm. For the remainder of time your pup is out playing in doggy daycare which is approximately 13,000 square feet of fun!
What should I bring with my dog if they’re boarding?
First and foremost food. We feed your food per your instructions; please be sure to bring enough food. If there is a special bed or blanket your pup likes to sleep on you may bring that as well, but we will provide plenty of bedding for your dog free of charge. If there are any medications, bring those in and let us know what to do. We will administer those at no cost as well. Also, if there’s a favorite toy or bone you’d like to bring, please feel free to do so. Our only request is to leave the squeaky toys at home as it may prevent the dogs from resting and can be distracting for our fellow campers.
Are there specific drop-off & pick-up times?
For boarding you may drop off anytime our lobby is open. We strongly recommend that you drop off earlier in the day if possible. You pay nothing more for this and your dog will have time to play and get acclimated to its surroundings. It will also help for dogs with separation anxiety as they will be ready to rest in their kennels at the end of the day.
Are there refunds on daycamp packages?
No, all daycamp package sales are final.
If I purchase a full day package may it be used toward boarding?
No they cannot.
Are there late fees?
Any boarding dog that is not picked up by noon will be charged $4/hour ($6/hour for 2 dogs) as a prorated daycare fee until the time the dog is picked up. If the boarding stay needs to be extended there is no fee to do so.
Do you take care of dogs that require medication or have special needs?
Yes we do. If there are any medications just bring them in and let us know what to do. We do this at no cost to you. Out staff is experienced in administering medications and caring for a variety of special needs dogs.
What do the dogs do in daycamp all day?
The dogs play, hang out with their friends, run, wrestle and lounge. They play with each other as well as with our staff who love to hug, give tummy rubs and ear scratchings. Every camper is bound to have a tail waggin’ good time!
How can I check on my dog?
We encourage you to call, e-mail or send us a Facebook message to check in on your dog.
Will Bark Avenue Daycamp feed my dog during the day?
We feed your food per your instructions. If you would like us to feed your dog breakfast, lunch or dinner, we will; just bring in the food and let us know when to feed.
How long is a full day and half-day of day camp?
A full day is anything more than 5 hours. A half-day is 5 hours or less.
Does my dog need a flea & tick preventative?
Yes, we do require flea & tick preventative.
What shots are required for my dog to come to daycamp?
We require the following vaccinations be up to date: Rabies; Distemper; Bordetella and a negative fecal exam within the past year.
Do you require an assessment of my dog?
Yes, prior to coming in for daycamp or boarding we do require an assessment of your dog to make sure they will get along with other dogs as well as our staff who will be handling your pup. The assessment is FREE and we will give you a full tour of the facility. This is done by appointment only and is a great way to meet the staff, check us out and ask any questions you may have.
Please note: our daycare is staffed 365 days a year from 6:30am-8:00pm so your dog is sure to get plenty of playtime every day of the week.
1540 Hecht Drive
Bartlett, IL 60103
Phone: (630) 289-8470
Fax: (630) 524-9078